Japanese blog
CRM/AI Blog in English
Practical notes on CRM, AI workflow design, Zoho implementation, and building systems that turn records into action.
CRM/AI Design
The Event-Driven CRM: From System of Record to System of Context and Action
The next CRM pattern is not only to store customer records. It is to collect operational events, understand context, recommend the next action, and execute safely through guarded workflows.
10 min read
CRM/AI Design
From SoR to SoA: How Companies with Records Can Move Toward Action
Systems of Record should not be discarded. The practical move is to keep CRM as a trusted memory layer and build an action layer on top of it.
9 min read